GENERAL QUESTIONS
Shandu Furnitures is a proudly South African furniture retailer offering quality, stylish, and affordable furniture for every room in your home. We combine modern designs with durability and comfort to bring your dream spaces to life.
We are based in Johannesburg, Gauteng, and deliver nationwide across South Africa. For your peace of mind, we also offer a cash-on-delivery option on selected orders, allowing you to inspect your furniture before making full payment.
Shandu Furnitures is a legitimate and trusted online store, operating with verified payment systems and transparent delivery processes. While we don’t yet have a public showroom, we do have a fully functional workshop where our furniture is prepared and quality-checked. Viewings can be arranged by appointment only — simply contact us to schedule a convenient time to visit.
Yes. Every piece of furniture from Shandu Furnitures is brand new and made with exceptional attention to detail. Our furniture is handcrafted to perfection using quality materials to ensure durability, comfort, and timeless style.
In addition to our in-house creations, we also source selected items from trusted local and international suppliers who share our commitment to craftsmanship and quality.
We’d love to hear from you! Reach out to us:
Call/WhatsApp 060 404 5434 or
Email info@shandufurnitures.co.za
Our team will respond promptly and assist with any queries or concerns.
ORDERING AND PAYMENT
Placing an order with Shandu Furnitures is simple, secure, and convenient. You can choose the method that works best for you:
- Shop Online:
- Browse our website and explore our wide range of handcrafted and sourced furniture.
- Select your preferred items and click “Add to Cart.”
- When you’re ready, click “Checkout” to confirm your order and select your payment method — we support EFT, PayFast, Yoco, RCS Store Cards, Credit via Mobicred, Pay Just Now, Float, Debit/Credit Cards, and Cash on Delivery (on selected items).
2. Order via WhatsApp:
Message us on 060 404 5434, and our friendly team will help you complete your order, provide a quotation, and assist with your preferred payment option.
Once payment or payment confirmation is received, we’ll process your order, prepare it for dispatch, and keep you updated every step of the way via email or WhatsApp.
At Shandu Furnitures, we’ve made sure ordering is flexible, transparent, and trustworthy, giving you complete peace of mind from browsing to delivery.
At Shandu Furnitures, your safety and convenience come first. We offer a wide range of secure, verified, and trusted payment methods to make your shopping experience simple and worry-free.
All our online transactions are processed through reliable and encrypted payment gateways to ensure that your personal and financial information remains 100% safe.
Here’s a list of the payment options available:
Credit & Debit Cards – Pay securely via Peach Payments using Visa, Mastercard, or American Express.
- PayFast – A trusted South African payment gateway that allows you to pay securely using credit cards, Instant EFT, SnapScan, or debit cards.
PayFast is PCI DSS Level 1 compliant, which is the highest level of security in online payments, ensuring your information is always protected. Instant EFT (Ozow) – Make instant and hassle-free EFT payments from all major South African banks, including ABSA, FNB, Capitec, Nedbank, Standard Bank, Investec, Bidvest, Tyme Bank, and African Bank.
Shandu Furnitures Credit – Enjoy flexible monthly instalments through our online store credit option.
Mobicred – Pay in easy monthly instalments through Peach Payments.
RCS Store Card – Use your RCS Card for convenient monthly instalments via Peach Payments.
Payflex – Split your purchase into 4 interest-free instalments over 6 weeks.
ZeroPay – Spread your payment into 3 interest-free, fee-free instalments.
Direct Bank Deposit / EFT – Pay directly into our business bank account. (Please note: orders will only be processed once payment reflects in our account.)
At Shandu Furnitures, we understand that every customer is different — which is why we’ve partnered with leading South African payment providers to give you maximum flexibility, affordability, and peace of mind when placing your order.
Yes! Many of our items are available for Cash on Delivery (COD). We’ve introduced this option to give our customers peace of mind and confidence when shopping with us — especially with the rise of online scams in South Africa.
At Shandu Furnitures, we understand the importance of trust and convenience, which is why we’re willing to go the extra mile to ensure you have a safe and pleasant shopping experience. Please note that COD is available only on selected items and in certain areas. You can check if your order qualifies for COD at checkout or by contacting our support team.
You’ll receive an email or WhatsApp confirmation once your payment is received and your order is processed.
Yes! You can WhatsApp or call us directly on 060 404 5434 for assistance with placing your order.
DELIVERY & SHIPPING
We deliver to all provinces in South Africa, excluding the Western Cape and Eastern Cape. This is due to current logistical constraints and to ensure that we maintain the highest standards of care and timely delivery for all our customers.
For customers in Cape Town, Eastern Cape, or areas outside our delivery network, you are more than welcome to arrange collection from our Johannesburg workshop by appointment.
All deliveries are handled by reliable courier and transport partners, and you will receive tracking information for every order. This allows you to monitor your delivery in real-time and shop with peace of mind.
Delivery costs depend on your location, the size of your order, and accessibility. To give our customers a rough estimate, we’ve prepared approximate delivery ranges for a medium load (e.g., lounge suite, dining set, bedroom furniture, and some small extras) from Gauteng to other provinces.
We have worked hard to ensure that delivery remains affordable, even in the current economy and with rising inflation, by negotiating the best possible prices with our trusted courier and transport partners. This allows you to enjoy high-quality furniture delivered safely without worrying about excessive delivery fees.
Approximate Delivery Cost Estimates from Gauteng for a Medium Load:
| Destination Province | Approx. Distance from Gauteng¹ | Estimate Cost Range (Medium Load) |
|---|---|---|
| North West | ~200–300 km | R1,800 – R2,500 |
| Limpopo | ~300–400 km | R2,500 – R4,500 |
| Mpumalanga | ~300–400 km | R2,500 – R3,500 |
| Free State | ~400–500 km | R3,000 – R5,500 |
| KwaZulu-Natal | ~500–600 km | R4,500 – R5,500 |
| Northern Cape | ~800–900 km | R7,000 – R11,000 |
¹Approximate distances based on standard road routes. Costs are rough estimates and may vary depending on load size, truck size, accessibility, and additional handling requirements. For a more precise quote, please provide the details of your order and we will give a refined delivery cost.
Yes! Many of our items are available for Cash on Delivery (COD). This option is designed to give our customers peace of mind and confidence when shopping online — especially with the rise of scams in South Africa.
At Shandu Furnitures, we go the extra mile to ensure you have a safe and pleasant shopping experience. COD is available on selected items and in certain areas, which you can confirm during checkout or by contacting our support team.
Delivery times depend on your location and stock availability:
Within Gauteng: 10–15 working days
Other provinces: 10–20 working days
Western Cape & Eastern Cape: Delivery is currently not available, but collection by appointment is possible
All deliveries are handled by trusted courier and transport partners, and you will receive tracking information for every order so you can follow your shipment from dispatch to arrival.
Yes! Customers outside our delivery network, or those who prefer to collect their order directly, can do so from our Johannesburg workshop.
Collection is by appointment only to ensure a smooth and safe experience.
This option is perfect for customers in Cape Town, Eastern Cape, or any other area where delivery is limited.
We encourage you to contact our support team to schedule a convenient collection time.
RETURNS, REFUNDS & EXCHANGES
At Shandu Furnitures, we take great pride in the quality and craftsmanship of every item we offer. However, if you receive an incorrect, defective, or damaged item, we will gladly arrange an exchange, repair, or refund depending on the situation.
All return requests must be made within 7 days of delivery, and the item must be in its original condition and packaging. We encourage customers to inspect all deliveries upon arrival to ensure everything meets expectations.
Please note that custom-made and special-order items are not eligible for return unless they arrive damaged or defective.
How do I request a return or refund?
If you’d like to request a return or refund, simply contact our customer service team via email, WhatsApp, or phone with your order number and a brief description of the issue. Our team will guide you through the return process, which includes:
Assessing your request and verifying eligibility.
Arranging collection or return drop-off (depending on the item and location).
Inspecting the returned item for quality and condition.
Processing your exchange, repair, or refund.
We aim to make the process clear, transparent, and hassle-free for every customer.
The following items cannot be returned or refunded unless damaged or faulty upon arrival:
Custom-made or made-to-order furniture
Clearance or sale items
Items that have been assembled, used, or damaged after delivery
This policy ensures that every customer receives brand-new, high-quality products without compromise.
If your order arrives damaged, please notify us within 48 hours of delivery. We will arrange a prompt inspection and offer one of the following solutions:
A replacement or repair, depending on the type of damage
A refund or store credit (if a replacement is not possible)
We use trusted courier and transport partners, but if damage occurs in transit, we’ll handle the issue on your behalf to ensure a quick and fair resolution.
To speed up the process, please send clear photos or videos of the damaged area and packaging.
At Shandu Furnitures, we value transparency and customer satisfaction. Refunds are processed within 20 working days or up to a full calendar month from the date the request is approved.
Because we are a growing small business, some of our furniture is handcrafted or sourced through trusted local and international suppliers. As such, refund processing times allow us to coordinate supplier settlements and ensure all financial processes are properly completed before releasing funds.
This approach ensures accuracy, accountability, and financial integrity — while protecting both our customers and business partners.
Refunds are always made using the original payment method (EFT, PayFast, card payment, etc.) for safety and compliance.
Yes! If you prefer, we can arrange an exchange rather than a refund — especially if you find another item you love. Exchanges are subject to product availability and any price difference between the two items.
Our goal is always to make sure you’re completely happy with your purchase, whether that means a replacement, exchange, or refund.
Return shipping costs depend on the reason for the return:
If the return is due to an error on our side — such as receiving the wrong item, a manufacturing defect, or damage during delivery — Shandu Furnitures will cover all return shipping and replacement costs. We’ll arrange collection through one of our trusted courier or transport partners at no additional charge to you.
If the return is due to a change of mind, incorrect measurements, or a customer preference (e.g., the item doesn’t fit your space or you’ve chosen a different style), then the customer is responsible for the return shipping costs. This includes the cost of safely transporting the item back to our workshop or warehouse.
Because we work with heavy and bulky handcrafted furniture, transport costs can vary. We always aim to find the most affordable and reliable option for our customers and can assist in arranging the return courier at a discounted rate through our preferred partners.
Tip: To avoid unnecessary return costs, we recommend confirming product measurements, finishes, and colors with our team before placing your order. We’re always happy to assist with accurate product details and photos.
SPECIAL ORDERS & PROMOTIONS
Yes, lay-by options are available on selected items. Contact us to discuss terms.
Yes! We regularly run discounts, seasonal sales, and combo deals. Follow us on social media or subscribe to our newsletter for updates.
Yes, we offer combo deals such as lounge sets, bedroom sets, and dining sets — perfect for complete makeovers at discounted rates.
PRODUCT & QUALITY
At Shandu Furnitures, quality and durability are our top priorities. Every item we sell goes through strict quality control inspections before leaving our warehouse or supplier.
We only work with reputable and experienced manufacturers who uphold high production standards and use premium-grade materials such as solid wood, reinforced steel, high-density foam, and durable upholstery fabrics.
Each product is carefully inspected for:
Craftsmanship and structural stability
Finishing, stitching, and upholstery alignment
Functionality (drawers, hinges, recliners, etc.)
Clean presentation before dispatch
We also perform random spot checks and partner exclusively with suppliers who meet or exceed local and international furniture quality standards.
This ensures that your furniture not only looks beautiful — but also lasts for years to come.
This depends on the type of furniture ordered.
Fully Assembled Items: Most sofas, recliners, headboards, wardrobes, and lounge suites come fully assembled for your convenience.
Partially Assembled Items: Some products like TV stands, dining tables, desks, or beds may require minor self-assembly (e.g. attaching legs or connecting panels).
Every product page clearly states whether assembly is required, along with simple step-by-step instructions or a setup guide where applicable.
If you’re unsure about whether your item comes assembled, our support team will gladly confirm before purchase or delivery.
Yes, we do.
Shandu Furnitures offers optional professional assembly services in selected areas, primarily within Gauteng and surrounding regions.
If you prefer not to assemble your furniture yourself, we can arrange for a trained technician or delivery team to assist.
To ensure a smooth experience:
Please request this service before delivery so we can include it in your quotation.
Assembly fees depend on the type of furniture, complexity, and location.
We ensure all assembly personnel are experienced, professional, and trustworthy.
Our goal is to make your furniture setup hassle-free and ready to enjoy from the moment it arrives.
Yes — customization is available on selected furniture items, especially in our sofa, headboard, dining set, and bedroom collection ranges.
You can choose from various:
Colours & finishes (e.g. oak, walnut, white gloss, matte black, etc.)
Fabrics & materials (e.g. velvet, linen, faux leather, genuine leather, or suede)
Sizes & configurations (e.g. corner couches, 3-2-1 sets, extra-length beds, or L-shaped units)
Please contact our support team or visit our store to discuss your preferred design.
Once your request is received, we’ll confirm:
Whether customization is possible
The estimated production time (usually 2–6 weeks depending on complexity)
Any additional costs involved
Please note:
Customized furniture is made to order and therefore non-refundable or non-exchangeable once production has begun, as per the Consumer Protection Act (CPA) exceptions for custom goods.
We strive to display accurate product images and colours on our website, using professional photography and calibrated displays. However, minor colour variations may occur due to:
Lighting conditions during photography
Differences in screen settings (brightness, contrast, or colour balance) on your device
Natural variations in materials (e.g., fabric dye batches, wood grains, or leather tones)
These slight variations are normal and do not affect the product’s quality or durability.
If you’d like to see a sample fabric swatch or finish, please contact us before placing your order, and we’ll do our best to assist.
Our Quality Promise
Every item sold by Shandu Furnitures is backed by our 12-month guarantee, ensuring you receive furniture of lasting quality, comfort, and craftsmanship.
We believe your home deserves the best — and we make sure every piece you receive reflects our commitment to quality and trust.
GUARANTEE & WARRANTY
Yes — at Shandu Furnitures, we proudly stand behind the quality of every piece we sell.
All our furniture is handcrafted to perfection and made from premium-quality materials, with many items also sourced from trusted local and international suppliers.
We are confident in the durability and craftsmanship of our furniture, which is why all items come with a 12-month guarantee — and many also include extended manufacturer warranties, depending on the product type and brand.
Bedroom Furniture
Our bedroom furniture range includes bed frames, headboards, pedestals, dressing tables, chest of drawers, wardrobes, and mattresses.
All solid furniture pieces are covered by our 12-month Shandu Furnitures guarantee, which covers manufacturing defects, faulty materials, or structural issues under normal household use.
Mattresses are covered by manufacturer warranties that vary between 3 years, 5 years, 10 years, or even up to 20 years, depending on the brand and model.
For example:A mattress with a “10-year warranty” means it’s protected by the manufacturer against structural or spring failure for that duration, provided the mattress has been used on a suitable base and kept in good condition.
Living Room Furniture
This includes sofa sets, single seaters, recliners, couch sets, TV stands, coffee tables, wall units, and display cabinets.
All living room furniture is protected by our 12-month guarantee covering manufacturing defects (such as faulty stitching, broken frames, or material defects).
Upholstered furniture must be cared for according to the care instructions provided to maintain its guarantee. Damage from misuse, spills, pets, or improper cleaning is not covered.
Other Furniture Items
For our dining sets, office furniture, patio sets, kitchen units, and other décor items, the same 12-month guarantee applies against any factory fault or workmanship defect.
Products sourced from external suppliers will carry their individual manufacturer’s warranty, which may differ depending on the product type.
Understanding the Difference: Guarantee vs Warranty
In simple terms:
A guarantee is a promise from Shandu Furnitures that your product will meet a certain quality standard for 12 months.
If it doesn’t, we’ll repair, replace, or assist you in line with our policy.A warranty is a formal commitment from the manufacturer or supplier for a longer period (e.g., 3–20 years), which covers specific components such as the frame, foam, springs, or fabric — depending on the product.
Both exist to protect you, but the guarantee is from us, while the warranty comes from the manufacturer or supplier.
Collection and Fuel Costs for Warranty Claims
If a product needs to be collected or inspected under warranty or guarantee, the customer is responsible for any fuel or transport costs associated with collection or delivery to and from our premises or the supplier.
This is standard industry practice and ensures fair handling of claims, especially for large or bulky furniture items.
Important Legal & CPA Compliance Information
We operate strictly in accordance with the Consumer Protection Act (CPA).
All warranty or guarantee claims must be supported by proof of purchase (invoice or receipt).
Items must be used for domestic purposes only — commercial use (e.g., in guest houses, salons, or offices) may void the warranty unless stated otherwise.
The guarantee or warranty does not cover wear and tear, negligence, accidental damage, or alterations made to the product after purchase.
Shandu Furnitures and its suppliers reserve the right to inspect the product before any decision on repair, replacement, or refund is made.
Where parts or products are no longer available, we will offer a suitable alternative or credit note in line with CPA guidelines.
Our Commitment
At Shandu Furnitures, our goal is to ensure that every customer enjoys lasting comfort, quality, and peace of mind with every purchase.
We go the extra mile to ensure our customers are happy, protected, and confident that they’re investing in furniture that’s built to last.
ONLINE SHOPPING & SECURITY
Absolutely — shopping on Shandu Furnitures is 100% safe and secure.
Our website is built with advanced SSL (Secure Socket Layer) encryption technology, which ensures that all personal and payment information entered on our site is fully encrypted and protected from unauthorized access.
We also comply with the Protection of Personal Information Act (POPIA) and all applicable South African e-commerce and consumer protection laws.
For your peace of mind:
Our website’s URL begins with “https://”, meaning your connection is secure and encrypted.
We use trusted South African payment gateways such as PayFast, Yoco, and Peach Payments, which are PCI DSS Level 1 compliant (the highest level of international payment security).
Your card details are never stored on our servers — all payments are processed directly through these secure, verified gateways.
We continually update our systems to guard against new cyber threats and maintain a high level of site security.
In short, when you shop with Shandu Furnitures, your personal data and payment details are protected by the same banking-grade encryption used by major financial institutions.
Yes — but please contact us as soon as possible after placing your order.
We can update your delivery address only if the order has not yet been dispatched.
Once an item is in transit, changes may not be possible or could incur additional courier costs depending on the new destination.
If you need to make a change, please:
Email us at info@shandufurnitures.co.za or
Send us a WhatsApp message with your order number and new address.
Our logistics team will confirm whether an address change is possible and advise on any delivery timeline or cost adjustments.
Yes, absolutely. Your privacy is extremely important to us.
Shandu Furnitures strictly adheres to the Protection of Personal Information Act (POPIA), ensuring that all your personal information is collected, stored, and used responsibly, lawfully, and securely.
We only collect information that is necessary to process your order, such as:
Your name, address, and contact number for delivery
Your email for order updates and receipts
Payment information (processed securely through third-party gateways)
We do not sell, rent, or share your personal information with any unauthorized third parties. Your details may only be shared with trusted service providers (like couriers or payment processors) strictly for the purpose of completing your order.
For your safety:
All customer accounts are protected by secure passwords and encrypted login sessions.
We perform regular security updates and data audits to prevent unauthorized access.
You can request access, correction, or deletion of your personal data at any time by contacting us.
You can view our full Privacy Policy for more details on how your data is collected, processed, and protected.
At Shandu Furnitures, your trust and safety come first.
From browsing to checkout and delivery, we ensure a secure, transparent, and private shopping experience — giving you total confidence that your personal and financial information is always handled with the highest level of care and integrity.
CUSTOMER SUPPORT
We pride ourselves on being accessible and responsive to all our customers. You can reach us through multiple convenient channels:
WhatsApp: 060 404 5434 — Quick and direct messaging for inquiries, quotes, or order support.
Email: sales@shandufurnitures.co.za — For detailed questions, attachments, or order concerns.
Website Contact Form: Submit your message directly through our website for a prompt response.
Our team is dedicated to providing friendly, professional, and timely support, ensuring your shopping experience is smooth from start to finish.
While our online store is open 24/7, our customer service team operates during the following hours:
Monday to Friday: 08:00 AM – 06:00 PM
Saturday:
08:00 – 13:30
Messages received outside these hours will be responded to the following business day.
For urgent inquiries, WhatsApp is the fastest method to reach us.
This ensures you can shop at your convenience while still having real-time support during working hours.
Once your order is dispatched, you will receive a tracking notification via:
Email — with all courier details and tracking links.
WhatsApp — for fast, easy access to shipment progress.
We work with trusted courier and transport partners to ensure reliable delivery, and you can always track your order from dispatch to doorstep.
For large or custom items, our team may also provide direct updates on delivery schedules, so you’re never left wondering when your furniture will arrive.
Yes — Shandu Furnitures provides special pricing for bulk orders, businesses, interior decorators, and property developers.
Benefits include:
Tailored pricing based on order size
Flexible delivery arrangements for multiple addresses
Dedicated account support for corporate clients
For a custom quote, simply contact us via WhatsApp, email, or our website form, and one of our account managers will assist you promptly.
Tip: Planning a large interior project? Let us help with product selection, delivery logistics, and assembly services — all designed to make your bulk order process easy and cost-effective.
At Shandu Furnitures, we are committed to providing exceptional customer support that is:
Convenient — multiple ways to reach us
Reliable — quick responses during working hours
Transparent — clear updates on orders and delivery
Professional — knowledgeable staff ready to assist
We aim to make every customer interaction stress-free and trustworthy, reinforcing our reputation as a credible and customer-focused South African furniture store.