At Shandu Furnitures, your privacy and personal information are extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Protection of Personal Information Act (POPIA), the Consumer Protection Act (CPA), and other applicable South African laws.
1. Who We Are
Shandu Furnitures is a South African online furniture store based in Johannesburg, Gauteng, delivering nationwide across South Africa.
Website address: https://www.shandufurnitures.co.za
We are committed to handling your personal data responsibly, transparently, and securely.
2. What Personal Data We Collect
When you interact with our website or shop online, we may collect the following information:
a) Comments & Contact Forms
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Name, email address, phone number, and message content when you leave a comment or submit an inquiry.
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Your IP address and browser details (user agent) to help prevent spam or fraudulent activity.
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If you use a Gravatar, an anonymized hash of your email may be sent to verify your profile picture. For details, see Gravatar Privacy Policy.
b) Account Information
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If you register an account, we collect your username, email, contact number, delivery addresses, and order history.
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You can view, edit, or delete most of this information via your account dashboard.
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Website administrators can access account data to assist with customer service and order processing.
c) Transactions & Payments
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Payment details (processed securely via PayFast, Yoco, Peach Payments, or other approved gateways).
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Billing address and financial information needed to complete purchases.
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Payment information is never stored on our servers; it is handled exclusively by the secure payment provider.
d) Media Uploads
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Any images you upload (e.g., for inquiries or personalization) may include embedded metadata (EXIF GPS). We advise removing sensitive location data prior to upload.
3. Cookies & Tracking Technologies
We use cookies to enhance your experience:
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Functional Cookies: Save login info, screen display preferences, and shopping cart contents.
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Comment Cookies: Optional storage of your name, email, and website for convenience (expires after 1 year).
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Session Cookies: Temporary cookies to track browser acceptance of cookies and site navigation.
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Embedded Content Cookies: Some articles may include embedded content (e.g., videos, images, social media posts), which may collect data about your interaction.
You can manage or disable cookies in your browser, but some site functions may be limited if cookies are blocked.
4. Embedded Content from Other Websites
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Embedded content behaves as if you visited the other website directly.
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Third-party websites may collect your data, use cookies, or track your interaction.
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This is outside our control; please review their privacy policies if you interact with embedded content.
5. How We Use Your Data
We use personal data for purposes including:
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Processing and fulfilling orders (delivery, invoicing, payment confirmation)
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Customer support and query resolution
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Personalizing your shopping experience
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Marketing communications (with your consent)
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Fraud prevention and site security
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Legal compliance (tax, financial reporting, and CPA obligations)
We do not sell or rent your personal data to third parties for marketing purposes.
6. How We Share Your Data
Your information may be shared only with:
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Trusted service providers (e.g., couriers, payment processors, IT service providers) strictly to perform necessary services.
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Legal or regulatory authorities when required by law.
We ensure all partners are POPIA-compliant and contractually bound to protect your data.
7. Data Retention
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Comments & Form Submissions: Retained indefinitely for moderation and follow-up purposes.
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Accounts & Order History: Retained as long as your account is active or as required for legal compliance.
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Financial & Payment Records: Retained according to South African tax and financial regulations (usually 5–7 years).
We periodically review stored data and securely delete any information no longer required.
8. Your Rights
Under POPIA and the CPA, you have the right to:
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Access your personal information held by us
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Request corrections or deletions of personal data (subject to legal or administrative obligations)
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Receive a copy of your data in a structured, machine-readable format
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Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us via WhatsApp (060 404 5434), email, or website form.
9. Security of Your Data
We implement bank-grade SSL encryption, secure payment gateways, and regular security updates to protect your data.
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All login sessions are encrypted.
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Sensitive financial data is processed by PCI DSS-compliant gateways (PayFast, Yoco, Peach Payments).
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Staff access is limited to what is necessary for order processing, support, and site management.
10. Changes to this Privacy Policy
We may update this policy from time to time to reflect legal changes or improvements to our services.
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The effective date at the top will be updated accordingly.
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Users are encouraged to check this page regularly.
11. Contact Information
For questions, concerns, or to exercise your data rights:
WhatsApp: 060 404 5434
Email: info@shandufurnitures.co.za
Website Contact Form: https://www.shandufurnitures.co.za/contact