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By accessing or using the Shandu Furnitures website (“Website”) and purchasing any products (“Products”), you (“Customer” or “User”) agree to these Terms and Conditions (“Terms”). Please read carefully. If you have any questions, contact us at info@shandufurnitures.co.za or WhatsApp 060 404 5434.

1. Acceptance of Terms

By using our Website, placing an order, or interacting with our services, you confirm that:

• You are at least 18 years old or have legal authority to transact.

• You have read, understood, and accepted these Terms.

• You agree to comply with all applicable South African laws, including the Consumer Protection Act (CPA) and Protection of Personal Information Act (POPIA).

2. Use of the Website

You agree to:

• Use the Website for lawful, personal, and non-commercial purposes.

• Provide accurate, complete, and current information when registering or ordering.

• Maintain confidentiality of login credentials.

You may not:

• Impersonate others or provide false information.

• Post harmful, abusive, or illegal content.

• Copy or distribute content without written permission.

Shandu Furnitures reserves the right to suspend or terminate accounts for breaches of these Terms.

3. Amendments

We may update these Terms at any time. Updates take effect upon posting on the Website. Continued use of the Website constitutes acceptance of the revised Terms.

4. Intellectual Property

All content, including text, images, logos, product descriptions, and designs, is owned by Shandu Furnitures and protected under South African and international copyright laws. Unauthorized use may result in legal action.

5. Online Resale & Marketplace Restrictions

• Unauthorised resale of new products on third-party platforms (e.g., Takealot, Gumtree, Facebook Marketplace) is prohibited.

• Authorised bulk purchases for interior decorators, property developers, and businesses are permitted, provided Products are delivered to the end-user.

• Second-hand sales by private individuals are allowed if clearly indicated as used.

6. Product Pricing & Information

• Prices are in South African Rand (ZAR), inclusive of VAT unless otherwise stated.

• Delivery costs are additional unless explicitly included.

• Product specifications and images are as accurate as possible, but minor variations may occur due to stock changes, screen display differences, or promotions.

• Shandu Furnitures reserves the right to correct any pricing or product errors.

7. Payment Terms

We offer diverse, secure payment methods to suit all customers:

• Credit & Debit Cards: Visa, Mastercard, American Express via PayFast, Yoco, or Peach Payments.

• Instant EFT: Through Ozow or standard bank transfers.

• Store Credit: Monthly instalments via Shandu Furniture Credit, Mobicred, RCS, Payflex, ZeroPay.

• Direct Bank Deposits/EFT: Processed once funds reflect.

• Cash on Delivery (COD): Available on select items within Gauteng for customer convenience.

Full payment must be received before dispatch unless a special arrangement is made.

8. Delivery Policy

• We deliver nationwide, excluding Western Cape and Eastern Cape. Customers in these areas may arrange self-collection.

• All deliveries use trusted courier and transport partners.

• Customers can track their order via email or WhatsApp notifications.

• Delivery charges are calculated based on location, load size, and accessibility.

  Approximate Gauteng delivery ranges:

  • North West: R1,500 – R3,500

  • Limpopo: R2,500 – R4,500

  • Mpumalanga: R2,500 – R4,500

  • Free State: R3,000 – R5,500

  • KwaZulu-Natal: R4,000 – R7,500

  • Northern Cape: R7,000 – R11,000

• Delivery times are estimates and may be affected by unforeseen circumstances. Missed appointments or inaccessible premises may incur additional fees.

9. Cancellation, Returns & Refunds

Cancellation:

• Orders can be cancelled before processing for a full refund.

• Online purchases have a 7-day cooling-off period, provided items are unused, unassembled, and in original packaging.

Returns:

• Non-defective items can be returned at the customer’s expense. A handling fee of 15% may apply.

• Defective or damaged items must be reported within 48 hours of delivery.

Refunds:

• Refunds are processed within 20 working days or a full calendar month, depending on supplier and banking procedures.

• The refund will be returned via the original payment method.

• Shop-soiled, personalized, or used items beyond the stipulated period are non-refundable.

Return Shipping Costs:

• The customer is generally responsible for return shipping, unless the product is defective or incorrectly supplied.

• If Shandu Furnitures or a supplier needs to collect an item for warranty purposes, the customer may be liable for fuel or transport costs.

10. Warranty

General Furniture:

• All products carry a 12-month guarantee against defects in materials or workmanship.

• This is distinct from warranties provided by manufacturers, which may vary.

Mattresses & Specialty Items:

• Manufacturer warranties vary: 3, 5, or 20 years depending on the item.

• Warranties cover manufacturing defects only, not wear and tear, misuse, or commercial use.

• Customers using warranty services may be liable for collection or transport fees.

11. Limitation of Liability

Shandu Furnitures is not liable for:

• Loss, damage, or expenses arising from website use or purchases, except where required by law.

• Minor variations in product color, design, or size.

• Delivery delays due to courier, weather, or other unforeseen circumstances.

Customers agree to indemnify Shandu Furnitures against claims arising from breach of Terms or unauthorized use of the Website.

12. Security

• All online payments are processed through trusted, secure gateways (PayFast, Yoco, Peach Payments).

• Customers are responsible for maintaining confidentiality of login details.

• Any attempt to compromise website security may result in civil or criminal action.

13. Governing Law

These Terms are governed by the laws of the Republic of South Africa, and disputes fall under the jurisdiction of the High Court of South Africa.

14. POPIA & Customer Data

We comply with the Protection of Personal Information Act (POPIA).

• Customer data is collected, stored, and processed securely.

• Data is used solely for order fulfillment, payment processing, delivery, and customer support.

• Customers may request access, correction, or deletion of personal data.

• We do not sell or rent personal information to third parties.